Support

CRUST is made by one person. You will get a reply from an actual human — just not always a fast one.

Report a bug

Email support@dotmixgames.com. The things that make a bug fixable rather than mysterious:

• What happened, and what you expected instead
• Which floor you were on, and what you were carrying
• Your device and OS version
• A screenshot or a clip, if you managed to catch one

Save data

CRUST stores your progress on your device. It is not backed up to any cloud service, so uninstalling the game deletes your unlocks and van progress permanently. Moving to a new phone does not carry your save across.

Playing offline

Every part of the game works with no connection. If something behaves differently offline, that is a bug — please report it.

Refunds

Purchases are handled entirely by Google Play and the App Store, not by us, so refunds have to go through them:

• Google Play — requests within 48 hours of purchase are handled automatically in the Play Store app or at play.google.com
• App Store — request a refund at reportaproblem.apple.com

We cannot issue refunds directly, and we do not receive your payment details at any point.

Privacy

What the game records, and where it goes: privacy policy. Short version — anonymous gameplay statistics, no personal data, no ads, no trackers.

Anything else

hello@dotmixgames.com